International Customs and Imports Fees

Please kindly note as there have been an increase of countries requesting for their citizens to make payment for customs and imports fees for all imported packages, through this article, we would therefore like to highlight and reiterate that we do not have any control over these fees charged and they are 100% quoted and charged by either the customs department and / or the postal companies of your country.

Should you wish to dispute the international customs and imports fees received, we would highly encourage you to contact the relevant authority of your country.

Here are some questions you might have:

WHY AM I REQUIRED TO PAY CUSTOMS AND IMPORTS  FEES?

In order to sustain a 'market advantage' and a 'buy local' initiative (this is to encourage their own citizens to support local businesses instead of importing goods overseas) as well as citations of overhead costs (increased manpower in customs clearance and postal companies to clear the high volume of packages as well as rising fuel prices for delivery to rural areas), more countries are now making these fees mandatory.

WHAT HAPPENS IF I DO NOT PAY THE CUSTOMS AND IMPORTS FEES?


In the event that you choose not to pay the customs and imports fees for your package, it will be disposed of by the customs department or postal company of your country. Please kindly note that your order will not be refunded in this case.

WHAT ARE THE COUNTRIES THAT MIGHT HAVE CUSTOMS AND IMPORTS FEES?

**** The following are derived from previous experiences sending to these countries and might not be accurate ****

• BRAZIL
  
  
• INDIA
  
  
• NETHERLANDS
  
  
• PHILIPPINES
  
  
• PORTUGAL
  
  
• SPAIN
  
  
• OTHER COUNTRIES IN THE EU

WHAT OTHER ACTIONS DO I NEED TO TAKE?


** Please note that we have observed that most postal companies are now requiring recipients to download their app on the official Apple or Android Store for payment of any customs and imports fees as well as arrangements for delivery **

• BRAZIL 
  
  - Please include your CPF / CNPJ Number in your order with us.

         - Download the Correios (Brazil Post) App here.

• NETHERLANDS
  
  - Download the PostNL (Netherlands Post) App here.
  
  
  
• PORTUGAL
  
  - Download the CTT - Correios de Portugal (Portugal Post) App here.
  
  
  
• SPAIN
  
  

          - Download the Correos (Spain Post) App here.

Apart from the above stated details, we would highly encourage customers to prepare any necessary identification or relevant documents required by your government for a smooth and efficient customs clearance in your country.

We will be updating this list if we notice that there are any changes and thank you in advance for being a responsible shopper in making payment for any imports and customs fees required.